Neck Cozies

SHIPPING

Delivery Time
We strive to ship in a timely manner. However, due to the fact that our products are made to order, please allow 10 days for orders to ship from our factory. USPS Priority Mail can take up to three additional days to be delivered, depending on location. Fedex Ground may take up to five business days.

Shipping and Delivery Details
We ship via Fedex Ground.
USPS shipping or Fedex Overnight shipping is also available upon request
Select heavy or oversized orders may ship Fedex Ground.
For International Orders: Please contact customer service by email sales@luxurytherapeutics.com or call us at 828-226-2622.

Tracking your order
When we ship your order, you will receive an email with your tracking number. Please use this reference to track your order. If you have any questions, please email us at sales@luxurytherapeutics.com or call us at 828-226-2622.

RETURNS

Return and Exchange Policy
We just know you are going to love your new Luxury Therapeutics Hot Cold Therapy Products! However, in the event you wish to receive a full refund, please return items in original condition and packaging within 30 days from date of receipt. We cannot accept opened products. We will process a credit on the same account to which your purchase was originally made.
We will absolutely replace any product that is not what you ordered or has been damaged during shipment. Just contact us and we’ll get you a replacement immediately.
You can ship your returns to:

Ground Shipping:
Luxury Therapeutics Inc.
187 Industrial Park Road
Franklin, NC 2873

UPSP Shipping:
Luxury Therapeutics Inc.
PO Box 2167
Franklin, NC 28744

PRIVACY

Privacy Policy
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: sales@luxurytherapeutics.com

By Phone: 828-226-2622

We reserve the right to make changes to this policy. Any changes to this policy will be posted.